Shipping policy

Shipping Policy

Last updated: 20/01/2026

This Shipping Policy explains how orders are processed and delivered by AllYouNeed (“we”, “us”, “our”).
We operate using a drop-shipping fulfilment model, meaning products are shipped directly from our third-party suppliers to customers.

Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and UK public holidays).

Processing times may vary due to supplier availability, product demand, or verification checks. Order processing time is separate from delivery time.

Shipping Destinations

We currently ship to:

  • United Kingdom

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the delivery address and items ordered.

All prices are shown in GBP (£) and include VAT where applicable.

Estimated Delivery Times (UK)

As items are shipped directly from suppliers, delivery times may be longer than traditional UK retail shipping.

Estimated delivery times after dispatch:

  • Standard Delivery: 2-4 business days

Delivery times are estimates only and are not guaranteed. Delays do not automatically qualify an order for a refund.

Split Shipments

Orders containing multiple items may be fulfilled by different suppliers and shipped separately.
This may result in multiple packages, dispatch notifications, and tracking numbers.

Tracking Information

Tracking details will be provided once available.
Please note:

  • Tracking may take several business days to update

  • Some suppliers provide limited or delayed tracking updates

Lack of immediate tracking updates does not indicate that an order has not been shipped.

Delays Outside Our Control

We are not responsible for delays caused by:

  • Supplier processing times

  • Courier disruptions

  • Customs inspections (where applicable)

  • Adverse weather conditions

  • Incorrect delivery information provided at checkout

Such delays do not constitute non-delivery.

Lost Parcels

  • An order will only be considered lost if 7 business days have passed beyond the maximum estimated delivery timeframe and tracking confirms non-delivery.
  • Once confirmed lost, we will offer a replacement or refund, in line with UK consumer law.

Incorrect Address

  • Customers are responsible for providing accurate delivery information at checkout.
  • Orders delivered to an incorrect address provided by the customer are not eligible for a refund.
  • If a parcel is returned to the supplier due to an incorrect address, re-delivery may require additional shipping fees.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, you must contact us within [14] days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photographic evidence

Failure to report issues within this timeframe may affect eligibility for resolution.

Consumer Rights

Nothing in this Shipping Policy affects your statutory rights under UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Contact Information

For all shipping enquiries, please contact:

Email: bossbosscris2003@gmail.com
Business Name: AllYouNeed
Business Address: 11 Claude Road, Cardiff, CF24 3PZ, United Kingdom

This Shipping Policy may be updated at any time without prior notice.